Customer Service Executive

Key areas of responsibility:

• Excellent verbal and written communication skills (English, Hindi, Tamil, and Kannada)
• Strong phone contact handling skills & active listening
• Familiarity with Customer Relationship management systems and practices
• Customer orientation and ability to adapt/respond to different expectations of customers
• Ability to multi-task, prioritize, and manage time effectively
• Prior experience in Customer Service industry (Preferred – not must)
• Identify and assess customers’ needs to achieve customer delight
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Qualifications and competencies: (You must)
• Be able to work in a team as well as independently
• Be fluent in spoken and written English
• Have a relatively high-stress threshold and possess the ability to handle work fast
• Be service-minded and quality-conscious and pay attention to details
• Be aware of the value of providing a good service to the organisation and be able to deliver good customer-oriented and professional services to the customers
• Possess a high degree of integrity in the processing of personal matters