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Customer Service Executive

Location: Bangalore

Home » Customer Service Executive

Qualification: Diploma/Graduate
Experience: 0 to 3 years
Designation: Customer Service Executive
Location: Bangalore

Key areas of responsibility:

  • Excellent verbal and written communication skills (English, Hindi, Tamil, and Kannada)
  • Strong phone contact handling skills & active listening
  • Familiarity with Customer Relationship management systems and practices
  • Customer orientation and ability to adapt/respond to different expectations of customers
  • Ability to multi-task, prioritize, and manage time effectively
  • Prior experience in Customer Service industry (Preferred – not must)
  • Identify and assess customers’ needs to achieve customer delight
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Qualifications and competencies: (You must)
• Be able to work in a team as well as independently
• Be fluent in spoken and written English
• Have a relatively high-stress threshold and possess the ability to handle work fast
• Be service-minded and quality-conscious and pay attention to details
• Be aware of the value of providing a good service to the organisation and be able to deliver good customer-oriented and professional services to the customers
• Possess a high degree of integrity in the processing of personal matters

APPLY FOR THIS JOB

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Head Office Address

#62, 10th Main Road, HMT Layout,
R T Nagar, Bangalore-560032
Call: 080-4262-6666
info@6thenergy.com
sales@6thenergy.com
humanresources@6thenergy.com

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Sixth Energy Technologies Pvt. Ltd is a Bangalore based full-stack IoT company, providing a unique range of IoT products and solutions across multiple industries in order to make businesses greener, profitable, and more sustainable through remote monitoring. 

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